Frequently Asked Questions
Everything you need to know about our rankings and site features.
Ranking & Selection Criteria
How do you rank casinos?
We evaluate based on licensing, bonus fairness, game variety, payment speed, user feedback, and responsible gambling tools.
Are all casinos UK-licensed?
Yes, every site we list holds a valid UK Gambling Commission licence, ensuring player protection.
Do you accept payment for higher rankings?
No. Our rankings are independent. Advertising fees do not influence scores or positions.
How often are rankings updated?
We review data monthly and update rankings when significant changes occur (e.g., licence issues, user complaints).
What is the most important factor?
Trust and security come first. A casino must have a clean regulatory record and positive player payout experiences.
Do you consider game providers?
Yes, a diverse portfolio from reputable developers (NetEnt, Playtech, etc.) adds points.
What about customer support?
We test responsiveness via live chat and email. 24/7 support is preferred.
How do you verify licences?
We check the official UKGC register and confirm each site's licence number.
Website Features & Usage
Is Union Betting Sites free to use?
Absolutely. All our comparisons and information are completely free for users.
Do I need to create an account?
No, you can browse all content without registration. Contact forms require basic details.
How do I claim a bonus?
Click "Claim Offer" on a casino card – you'll be redirected to the operator's site to register.
Can I trust the bonus terms?
We summarise key conditions, but always read the full T&Cs on the casino site before depositing.
Why do you show ads?
We receive commissions from some casinos, which helps us keep the site free. It never skews our ratings.
How do I report a problem with a casino?
Contact us via the form on our Contact page, and we'll investigate or guide you to the right support.
Is my data safe?
Yes. We use encryption and never share personal information. See our Privacy Policy for details.
Can I request a casino to be reviewed?
Certainly! Use the Contact form to suggest a site. We'll add it to our review list.